IT Services

Maintenance & Support

NEXTECHX application development and maintenance services include application development, application maintenance and enhancement, custom solution implementation, enterprise application integration, data transformation and IT service management. Our offerings also cover support desk operations, remote database and system administration, service request management, defect fixing and patch release management.

IT Outsourcing

NEXTECHX outsource application & system development, databases management and infrastructure and software maintenance and support services, data center management, monitoring, reporting and other initiatives. With 10 years in IT, our outsourcing team takes over any IT tasks you want to outsource or cooperates with your vendors to provide the services and ensure Service Level (SLA) expectations and contract alignment that IT services are highly available, reliable, and relevant to evolving business needs.


Staff Augmentation

NEXTECHX team understand the importance of onsite Subject-Matter Experts (SME) and Technical Teams. We assist as well as provide professional onsite staff to industries in the service of seamless project completion. We ensuring fastest deliveries but also offering services at very optimal cost is the main goal. We reduce administrative responsibilities and help in competitive staff recruitment for your next project.

Onshore Staffing - Take advantage of flexible staffing with Let’s Nurture. We provide IT staffing solutions in US and Canada with our in-house dedicated team of full stack developers. We are an elite IT staffing company who will look after all the IT project requirements and have experience in onsite deployment. Thanks to all that, we can save you time and money.

Nearshore Staffing - As an elite IT staffing solution provider, we understand the importance of hiring staff for your project that are in the same time zone and available when you need them. As such, we provide nearshore staffing services in countries including the US, Canada, India, Singapore, and the Middle East, we can send our dedicated development team or an individual from our nearest office right to your place for regular review meetings, system deployment or ongoing development.

Offshore Staffing - An ODC (Offshore Development Center) allows management to focus on core business competencies, and achieve their strategic and budgetary goals. We provide offshore staffing solutions and services with an in-house team and dedicated resources best suited to your needs to work for your project exclusively and with complete transparency, regular reporting, and 24/7 support. We speak your language (Spanish, French, English) and understand your culture.


IT Services Management

We can work with your organization to implement end to end services and sophisticated solutions using best practice models. NEXTECHX Service Management offerings are aligned with ITIL delivery model and framework - Service Strategy, Service Design, Service Transition, Service Operation & Continual Service Improvement


Managed IT Services

NEXTECHX team deliver resilient services that increase productivity and create amazing experiences wherever your employees work, with the most innovative IT Service Management (ITSM) solution for Incident, Problem, Change, Request, Asset, Cost, Configuration, Knowledge and Service Level Management

NEXTECHXensures that the IT tasks in your business are dealt with 24 hours a day, seven days a week, and can offer specific knowledge or skill that would otherwise have been unavailable. As a reliable managed services provider, NEXTECHXoffers exceptional and beneficial IT solutions to businesses, such as

Favourable Contractual terms - Our IT services give you the option to create contract agreements for IT tasks. Therefore, you won’t have to waste time seeking, employing, or training IT personnel. This will allow you to pay just for the services you require, ultimately avoiding the costs involved with keeping fulltime members of staff.

Helps make your expenditure predictable - It can be expensive to invest in IT systems and networks. Predicting the running expenses as your firm expands might be difficult, since investing in IT requires it upfront. However, these costs can be aggregated into a single, fixed set charge when you outsource IT services. We often charge monthly prices, and as such, problems such as hardware failures, maintenance, and fixes can be factored into the company’s operational budget.

Improves company productivity - Your employees can get a chance to entirely focus on income generating duties when you outsource IT responsibilities to NEXTECHX. Our company can often offer advice that could assist you to boost the effectiveness of your IT infrastructure. This ultimately leads to increased production and a better return on investment.

Assured Experience and Expertise - One of the many significant advantages of getting our managed services is hiring a workforce with industry-specific qualifications, training, certifications, and expertise. When you work with our managed service team, you’ll have access to the most cutting-edge technology available, and you’ll be able to apply it swiftly.

Improves uptime management - We upgrade and maintain your systems in off-hours. you’ll experience more uptime and fewer workflow interruptions when our team create flexible schedules that can work around your schedule.


Technical Support

NEXTECHX has been leveraged full-range of Service Delivery Model (Offshore, Nearshore, Onshore & Hybrid) and provided all-level (L1, L2 & L3) of IT support services to its clients.

Level 1 Support (24/7) - Our L1 support engineers keep a close eye on initial notifications to be sure we can respond immediately. If issues application stability, System issues, concerning low network performance and others issues arise, the team will analyze the information, and determine the best way to resolve a problem.

  • Basic support and troubleshooting
  • Application and system availability and performance monitoring
  • Back-office activities: modifying accounts, password resets, communication with end users
  • If necessary, our L1 engineers escalate tickets to Level 2 or Level 3 support.

Level 2 Support (24/7) - Our L2 engineers will restore the application and system as quickly as possible, if /when required

  • Configure applications and servers
  • Deploy monitoring application and systems
  • Move IT infrastructure to the cloud
  • Provide DevOps services
  • If the system malfunction is caused by issues in the source code, the support request will be assigned to a Level 3 engineer

Level 3 (L3) Support - Our L3 engineers will provide expert troubleshooting of complex technical issues such as

  • Fixing bugs
  • Performing audit and code review
  • Updating legacy apps
  • Implementing new feature
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